The Continual Improvement Model consists of 7 steps: What is the vision, Where are we now, Where do we want to be, How do we get there, Take action, Did we get there, How do we keep the momentum going.
Organizations should answer questions related to protecting, managing, archiving, and disposing of information and knowledge assets in the "Information and Technology " dimension.
The "Information and Technology " dimension contributes to service management by managing and protecting information assets required to deliver and manage services efficiently.
<p>Organizations and people, Information Technology , Partners and suppliers, and Value Streams and processes</p>
Explanation :
The four dimensions defined by ITIL for service management are organizations and people, information and technology, partners and suppliers, and value streams and processes.
To ensure all changes are approved and properly managed
Explanation :
The Change Control practice in ITIL 4 is designed to ensure that all changes are approved, managed, and implemented in a controlled manner to minimize risks and disruptions.
